Thank
you for shopping on Divingswim.com.
Online
purchase made through Divingswim.com can be returned or exchanged within 30 days from the delivered date.
Order Cancellation
If
you want to cancel the order, please contact us （[email protected]）and provide your order number and state
the reason.
- a. For
orders cancelled within 24 hours of purchase but have not been shipped, we
will offer a full refund.
- b. For
orders cancelled after 24 hours of purchase but have not been shipped, we
will offer a partial refund after charging a 15% cancellation fee.
- c. We will
NOT accept order cancellation request if the orders have been shipped.
Please apply for return after receiving the package.
- d.
Generally, you will receive a refund within 5 to 15 business days. (If no
refund is received within 30 days, please contact us via email)
Return/Exchange Process
- a. All
return/exchange items must be returned unworn, undamaged, unwashed and
with all the original labels attached in original packaging. If not, the
buyer is responsible for all incurred fees and there will be no refund.
- b.
Items can be returned or exchanged within 30 days from the delivered
date. Note that overdue requests may not be accepted.
- c. Return
shipping fees are at the customer's own expense.
- d. We do
not accept returned items that were sent back directly without notifying
us first.
Step 1: Please
email our customer service representatives at [email protected] to
get a return authorization and return address, stating your order number and
reason for return.
Step 2:
After receiving your email with exchange/return request, our customer
service representatives will send the exchange/return instructions back to you
via email. Please follow the instructions to process the
exchange/return.
Step 3:
You will receive refund within one week or have an exchange order processed
after we receive your package. We'll email you once processing your refund or
exchange and the refund will be issued to your original payment
method. Generally, you will receive a refund within 5 to 15 business days.
(If no refund is received within 30 days, please contact us via email)
Contact Us
If you run into any issues, feel free to drop us an email at [email protected]